Dr. Charlotte R. Eastwood

Charlotte Eastwood is a Professor in the Department of Hospitality Management at International University Canada, where she teaches and mentors students across the School of Hospitality & Tourism. Her academic work focuses on strategic leadership within the hospitality industry, examining how hotel groups, resorts, and hospitality organizations build strong organizational culture while scaling operations across multiple properties and markets.

Throughout her academic career, Charlotte Eastwood has developed a teaching approach that connects day-to-day hospitality operations with broader organizational strategy and leadership development. She encourages students to think beyond single-property management and consider how hospitality brands build consistent culture, service standards, and leadership pipelines across diverse locations and teams.

In her courses, Charlotte Eastwood draws on case studies from major hospitality brands, leadership development frameworks, and current research in organizational behavior to help students understand both the people-centered and strategic dimensions of hospitality leadership. Students explore topics such as organizational culture building, talent development, multi-property operations management, and strategic decision-making during periods of industry change.

As a Professor within the Department of Hospitality Management, Charlotte Eastwood plays a leading role in shaping curriculum that prepares students for senior leadership roles within hospitality organizations. She works closely with colleagues across the School of Hospitality & Tourism to ensure that coursework reflects current leadership challenges facing the hospitality industry, including workforce development and operational resilience.

Charlotte Eastwood is particularly committed to mentoring students who aspire to leadership positions within hospitality organizations, helping them develop the strategic judgment and people management skills required to lead diverse teams across different cultural and operational contexts. She designs coursework that blends leadership theory with practical case-based decision-making exercises.

Recognizing that many of her students are working professionals studying online, Charlotte Eastwood structures her courses with clear leadership frameworks, accessible case studies, and consistent opportunities for applied discussion and reflection. Her approach to online teaching emphasizes developing the kind of strategic leadership thinking that translates directly into readiness for senior hospitality roles.

Students who study under Charlotte Eastwood often highlight her ability to connect hospitality leadership theory with the practical realities of managing people and operations at scale. Her long-term goal as an educator is to help students develop the leadership skills needed to advance into senior management roles across hotels, resorts, and hospitality organizations worldwide.